Legal

Refund Policy

Transparent rules on when you can get a refund and when you cannot.

Effective date: 29 July 2026

Why this exists: A clear refund policy reduces disputes and chargebacks, and builds trust with users before they pay.

Overview

SceneForge AI operates on a license-based model. Licenses are purchased for a fixed term (weekly, monthly, or yearly) and grant full access to all tools during that period. Because licenses are activated by the user and provide immediate access, our refund policy distinguishes between different scenarios.

✓ Refunds Available

  • Payment submitted but a license key was never issued or delivered to your account.
  • A technical error prevented you from activating a valid license key.
  • You were charged twice for the same license purchase.
  • Request made within 7 days of purchase and the license key has not been activated.

✗ No Refunds

  • The license key has been activated and access has been used.
  • You changed your mind after the license was approved and issued.
  • You are dissatisfied with the quality of AI-generated output.
  • Account was suspended due to violation of our Terms of Service.
  • More than 7 days have passed since the license purchase.

How to Request a Refund

To request a refund, contact us via the Contact page with:

We aim to respond to all refund requests within 3 business days.

Refund Method

Approved refunds are returned via the same payment method used for the original transaction. For offline bank transfers, we will initiate a bank transfer to the account you provide.

Free Trial

The free 3-day trial license issued at signup is not redeemable for cash and is not eligible for refund under any circumstances.

Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will not apply retroactively to purchases made before the update date.

Contact

Refund questions? Reach us through the Contact page.